Accessibility is for Everyone

At DealMaker, we are committed to providing an accessible and inclusive experience for all our users. Our goal is to ensure that everyone, regardless of their abilities, can access and benefit from our services. This accessibility policy outlines our dedication to accessibility, the measures we take to uphold it, and our ongoing commitment to improving accessibility across our platform.

‍Commitment to Accessibility: DealMaker is dedicated to meeting the needs of all our users by following the principles of the Web Content Accessibility Guidelines (WCAG) 2.1 and the Americans with Disabilities Act (ADA). These guidelines and laws help us ensure that our website and services are accessible to people with a wide range of abilities, including those with visual, auditory, cognitive, and motor impairments.

Measures to Support Accessibility: To achieve our accessibility goals, DealMaker has implemented the following measures:

‍Accessibility by Design: We incorporate accessibility into the design and development process of our website and digital services. Our team follows best practices and standards set by WCAG 2.1 Level AA and ADA.

‍User-Friendly Navigation: Our website is designed to be easily navigable using a keyboard or other assistive technologies. We strive to ensure that all content is structured in a logical and intuitive manner.

‍Accessible Content: We provide text alternatives for non-text content, such as images and videos, to ensure that all users can access the information. We also ensure that our content is presented in a clear and readable format, using appropriate headings, lists, and links.

‍Consistent Updates and Testing: We regularly test our website for accessibility issues using automated tools and manual testing. Our team continuously monitors and updates our platform to address any identified issues and improve accessibility.

‍Employee Training: Our team members receive ongoing training on accessibility best practices and the importance of inclusive design. This ensures that everyone involved in the development and maintenance of our platform understands their role in supporting accessibility.

‍Feedback and Continuous Improvement: We value feedback from our users and encourage you to share any accessibility issues or suggestions for improvement. We are committed to addressing these concerns promptly and effectively.

‍Feedback and Assistance
‍We welcome your feedback on the accessibility of DealMaker. If you encounter any accessibility barriers, have suggestions for improvement, or would like more information on this accessibility plan, please contact:
Leigh Chappell
Senior Director, People Operations
leigh.chappell@dealmaker.tech
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‍Third-Party Content
‍While we strive to ensure the accessibility of our content, we cannot guarantee the accessibility of third-party content linked on our website. However, we will make efforts to work with third parties to enhance the accessibility of their content where possible.

AODA - Multi-Year Plan
DealMaker is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.The plan is reviewed and updated at least once every 5 years.

Customer Service
DealMaker is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

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2023: Training developed on IASR, including the Customer Service Standard
2024: Training completed by all applicable team members, volunteers and others who deal with the public or other third parties on their behalf
2025-2026: Accessibility features reviewed and incorporated into product
Ongoing: Training for new team members and providing assistance to customers who have difficulty accessing or utilizing our services in a way that takes into account the person’s disability

Employment
‍DealMaker is committed to fair and accessible employment practices.

2023: Review of current recruitment process. Applicants and new hires notified of limitations of physical office space (no elevator) and accommodations provided where needed
2024: External postings updated, candidates will be notified of availability of accommodation in recruitment process and upon hire. Onboarding process includes policy review and training.
Ongoing: Individual accommodation plans, return-to-work plans or individual emergency plans will be created as required

Training
‍DealMaker is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

2023: Training on IASR, including the Customer Service Standard and the Human Rights Code created
2024: Training completed by all applicable team members, volunteers and others who deal with the public or other third parties on their behalf
Ongoing: Training for new team members as part of their onboarding process

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‍Information and Communications
‍DealMaker is committed to making our information and communications accessible to people with disabilities.

2024: Information will be provided in an accessible format upon request. Review of website and other accounts for accessibility and make plan for updates. Upon refresh of website, will incorporate the accessibility requirements of WCAG 2.0 AA. Post accessibility plan, feedback process and any notices of disruption on website.
Ongoing: Periodic review of website to ensure accessibility standards are maintained

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This plan is available in an accessible format upon request.

Last Reviewed: July 2024

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